Legal

Privacy Policy

Last updated: May 21, 2026

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Precision Crawlspace & Restoration ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding that information when you use our website (pcrnc.com), contact us by phone or text, or fill out our inspection request form.

1. Information We Collect

We collect information you provide directly to us when you:

  • Submit our free inspection request form
  • Call or text us at (252) 717-0789
  • Email us at [email protected]
  • Communicate with us about your crawlspace project

The information we collect includes your name, phone number, property address, email address (if you provide it), and any details you share about your crawlspace concerns.

Automatically Collected Information

When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device type, pages visited, and referring website. This is used to understand how visitors use our site and improve it.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your inspection request and schedule a visit
  • Send you appointment confirmations, reminders, and follow-ups via SMS, email, or phone
  • Provide quotes and information about our services
  • Maintain records of customer inquiries and completed work
  • Comply with legal obligations

SMS / Text Message Communications

By submitting our inspection request form or otherwise providing your phone number, you consent to receive SMS text messages from Precision Crawlspace & Restoration related to your inquiry and service. These messages are transactional in nature and include appointment confirmations, scheduling, reminders, and direct replies from Steve, the owner.

Message frequency varies based on your inquiry. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors supporting our services is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

  • Service providers: We use third-party services to operate our business — such as our CRM, SMS provider, and email service. These providers only access information necessary to deliver their service and are bound by confidentiality agreements.
  • Subcontractors: If a job requires a subcontractor, we may share your address and project details only to the extent needed to complete the work.
  • Legal requirements: If required by law, court order, or to protect our legal rights, the safety of others, or to investigate fraud.

We do not share mobile phone numbers or SMS opt-in data with any third party for marketing, promotional, or any other purpose unrelated to providing you with the service you requested.

4. Data Retention

We retain customer information for as long as necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes. You may request deletion of your information at any time (see "Your Rights" below).

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but we will notify you promptly in the event of a known data breach affecting your information.

6. Your Rights

You have the right to:

  • Access the personal information we have about you
  • Correct any inaccurate or incomplete information
  • Delete your information from our records (subject to legal retention requirements)
  • Opt out of SMS messages at any time by replying STOP
  • Opt out of marketing emails by clicking the unsubscribe link in any email

To exercise any of these rights, contact us at [email protected] or (252) 717-0789. We will respond within 30 days.

7. Cookies and Tracking

Our website uses minimal cookies and tracking technologies to remember preferences, analyze site usage, and improve performance. You can disable cookies in your browser settings, but some site features may not work properly.

8. Children's Privacy

Our services are intended for property owners aged 18 and older. We do not knowingly collect information from children under 18. If we learn we have collected such information, we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be communicated through our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: